It has become customary for every multichannel contact center to provide their consumers with different ways to get in touch with their customer service representatives. Aside from the traditional customer support hotlines, companies have also set up non-voice channels such as email, social media, and live chat.
Learn how to provide quality live chat support to customers by taking note of these best practices.
It has become customary for every multichannel contact center to provide their consumers with different ways to get in touch with their customer service representatives. Aside from the traditional customer support hotlines, companies have also set up non-voice channels such as email, social media, and live chat.
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AuthorConnie Lansangan is a content writer for Open Access BPO, an outsourcing firm in the Philippines. With many years of experience in the outsourcing industry, she uses her knowledge and skills in writing articles, research papers, and other resources about outsourcing strategies and call center management tips. Archives
December 2017
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