As a call center manager, you may find it important to come up with a workable strategy to provide excellent customer service. You may require agents to adhere to metrics, or emphasize the need to hit targets.
Efforts to provide excellent customer service will seem futile if call center agents and team leaders don't feel good about the work they do.
As a call center manager, you may find it important to come up with a workable strategy to provide excellent customer service. You may require agents to adhere to metrics, or emphasize the need to hit targets.
0 Comments
|
AuthorConnie Lansangan is a content writer for Open Access BPO, an outsourcing firm in the Philippines. With many years of experience in the outsourcing industry, she uses her knowledge and skills in writing articles, research papers, and other resources about outsourcing strategies and call center management tips. Archives
December 2017
Categories
All
|