The business process outsourcing (BPO) industry is no stranger to these debates. While the environment in contact centers is vastly different from that of the advertising industry, it can't be denied that it's a high-stress workplace. Here, customer support agents clock in long working hours that go beyond the required 40 hours weekly. In that sense, call center employees should also try to keep a healthy balance between their work and personal lives.
The recent death of an employee in a Philippine advertising agency along with a similar 2013 case regarding an Indonesian creative resurrected the long debate over the importance of work–life balance in such industries.
The business process outsourcing (BPO) industry is no stranger to these debates. While the environment in contact centers is vastly different from that of the advertising industry, it can't be denied that it's a high-stress workplace. Here, customer support agents clock in long working hours that go beyond the required 40 hours weekly. In that sense, call center employees should also try to keep a healthy balance between their work and personal lives.
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AuthorConnie Lansangan is a content writer for Open Access BPO, an outsourcing firm in the Philippines. With many years of experience in the outsourcing industry, she uses her knowledge and skills in writing articles, research papers, and other resources about outsourcing strategies and call center management tips. Archives
December 2017
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