To welcome new call center employees, here are five tips to follow:
1. Introduce the team
Properly introducing newly hired agents to their colleagues can help them work and move around the production floor with ease and confidence. As newbies, they must be familiar with the people they can approach if anything arises during their shifts. One way to get all your team members together is to schedule a short meeting to welcome new agents. Give ample time for some small talks to establish rapport. This can pave way for stronger team relationships that can benefit them individually.
2. Share the operational process
Aside from the technical aspect of the job, it’s important to teach your new agents their specific roles in the business process. This allows them to understand how their input can affect and contribute to the overall success of the company. Also, knowing that their responsibilities have a direct effect on the success or failure of the entire process can definitely boost their morale.
3. Implement a buddy system
Assigning specific people to spend time with new agents can make them feel more comfortable in their new environment. Encourage old timers to show how the work is done and accompany them during breaks. Other employees can also join them to make new comers feel the hospitality of their colleagues.
4. Give techniques
Even if your new agents are technically skilled, they still need some guidelines to help them understand how to get things done. One way to make them feel involved in the business and a part of your team is to share strategies and techniques that they can use. This helps them know how they can start performing well based on techniques that are proven to be effective.
5. Train them individually
Agents proficiency can vary depending on different factors such as their educational levels and management strategies. This is why it’s important to conduct one-on-one training sessions with your agents to ensure that they’re coping well and are at par with the business standards of the company and the client.
Welcome new employees with open arms to help them adjust to their new working environment. Encourage your old team members to do the same. This can greatly help you and the entire team to build better relationships that can lead to achieving individual and team goals. Do you have more tips to share?